When does my guarantee start?+
Applying does not create cover. Inspire Build Guarantee Limited must accept the application and issue a numbered certificate. The guarantee starts on the date shown and normally runs until the code compliance certificate is issued.
Does every home qualify?+
Eligibility must be confirmed for your build. Multi-unit developments, renovations, unusual designs and related-party ownership require express written approval under the terms. Ask the team to check the structure of a home & income build before relying on cover.
How does Stamford aftercare work?+
The premium is included in the build price. Cover is measured from practical completion, with the policy issued once the required completion documents and code compliance certificate are provided. During the first two years, contact your builder about a defect first, then Stamford if it remains unresolved. For major defects in years three to ten, contact Stamford directly. The issued policy governs the cover.
Stamford must accept the home. If it does not, the guarantee terms require the team to seek equivalent insurance for your approval, or notify you in writing if none can reasonably be obtained.
What if I need to make a completion claim?+
Notify the guarantor in writing within 30 calendar days of learning of a qualifying default, using the contact details and number on your certificate. The terms provide for acknowledgement within five working days and a decision within 20 working days of a complete claim, with a reasoned extension of up to ten working days.
Following acceptance, a replacement builder is appointed within 60 working days, or a cash settlement may be agreed. This is not a promise to finish the home within 60 days. The full terms set out the process.
What happens if I sell, or already have a guarantee?+
Before the code compliance certificate is issued, the completion guarantee can transfer if the buyer takes over the building contract and both parties notify the guarantor in writing. A Stamford policy has its own transfer process and administration fee.
Existing guarantees do not change automatically. If your home already has Master Build or another form of cover, ask the team and your adviser to review the documents that apply to you before making any change.